Responsible Gaming at ei77

1. 18+ Age Restriction Policy

ei77 operates an absolute minimum age policy. No individual under the age of 18 is permitted to open an account, deposit funds, or participate in any real-money gaming activity on the platform. This rule applies to all players in Bangladesh and all other jurisdictions where ei77 is accessed, without exception.

During the account registration process, all applicants are required to declare that they are 18 years of age or older. ei77 reserves the right to request age verification documents at any stage — including during registration, at the point of withdrawal, or in response to any activity that raises concern about a player's age. Acceptable documents include a valid National Identity Card (NID), passport, or driving licence issued by the relevant Bangladesh authority.

Where age verification cannot be satisfactorily completed, access to real-money features will be suspended until the matter is resolved. Any winnings accrued during an unverified period may be withheld pending outcome of the verification process.

2. Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. ei77 encourages all players to remain honest with themselves about their gambling habits. The following are recognised warning signs that gambling may be causing harm:

• Spending more time or money on gambling than originally intended, despite planning to stop.
• Chasing losses — continuing to bet in an attempt to recover money that has already been lost.
• Feeling anxious, irritable, or restless when unable to gamble or when attempting to cut back.
• Neglecting responsibilities at work, in education, or within the family as a result of gambling activity.
• Borrowing money, selling possessions, or using essential funds such as rent or food budgets to finance gambling.
• Lying to family members or close friends about the amount of time or money spent on gambling.
• Using gambling as an emotional outlet — turning to gambling to cope with stress, depression, loneliness, or anxiety.
• Repeated unsuccessful attempts to cut down, control, or stop gambling altogether.

If you recognise two or more of the above signs in your own behaviour, we strongly encourage you to use the self-assessment checklist below and to reach out to our responsible gaming team or a professional support organisation without delay.

3. Self-Assessment Checklist

The following questions are designed to help you reflect honestly on your relationship with gambling. Read each question carefully and consider whether it applies to your experience over the past 12 months. This is not a clinical diagnostic tool, but a starting point for self-reflection.

4. Deposit Limits

ei77 allows all registered players to set voluntary deposit limits on their accounts as part of our responsible gaming commitment. You can choose from three limit periods:

• Daily deposit limit: The maximum total amount in BDT that you can deposit within any rolling 24-hour period.
• Weekly deposit limit: The maximum total amount in BDT that you can deposit within any rolling 7-day period.
• Monthly deposit limit: The maximum total amount in BDT that you can deposit within any rolling 30-day period.

Deposit limits can be set or adjusted through your ei77 account settings at any time. When you request a reduction to an existing limit, the new lower limit takes effect immediately. When you request an increase to an existing limit, a mandatory cooling-off period of 7 days applies before the increase comes into force. This delay exists to protect players from making impulsive decisions during periods of emotional distress or after a significant loss.

We encourage players to set deposit limits proactively — even if you do not currently feel that your gambling is problematic. Budgeting tools work best when they are in place before they are needed, not after a problem has already developed.

5. Time-Out Features

If you feel you need a short break from gambling but are not ready to commit to a longer self-exclusion period, ei77's time-out feature lets you pause your account for a defined short-term period. Available time-out durations are:

• 24-hour time-out: Your account is locked for one full day.
• 48-hour time-out: Your account is locked for two consecutive days.
• 7-day time-out: Your account is locked for one full week.
• 30-day time-out: Your account is locked for one calendar month.

While a time-out is active, you will not be able to log in to your ei77 account, place any bets, or make deposits. All promotional communications will be paused during the time-out period. A time-out cannot be cancelled or shortened once activated — this is an intentional design choice to ensure the cooling-off period is effective.

In addition to account-level time-outs, ei77 offers in-session reality check reminders. You can configure these to display a notification every 30, 60, or 90 minutes during an active gaming session, showing your total time played and your running profit or loss for that session.

6. Self-Exclusion Tools

Self-exclusion is a more serious step available to players who feel they need a longer break from gambling at ei77. When you activate self-exclusion, your account is suspended for the chosen duration and cannot be reopened until that period has fully elapsed. The available self-exclusion periods are:

• 1-month exclusion
• 3-month exclusion
• 6-month exclusion
• Permanent exclusion — your account is closed indefinitely with no option to reopen.

During any self-exclusion period, ei77 will take the following actions on your account:

• All login access to the account is blocked immediately upon activation.
• All pending promotional offers and bonus credits are cancelled and forfeited.
• All marketing emails, SMS messages, and push notifications are permanently stopped.
• Any remaining account balance may be requested for withdrawal prior to exclusion taking effect, or within a short grace window after activation — contact support for assistance.

7. Protecting Minors

ei77 takes its responsibility to prevent underage gambling extremely seriously. In addition to age verification at registration and during the KYC process, we recommend the following steps for adults who share devices or internet connections with minors:

• Use parental control software on shared devices to restrict access to gambling websites. Many internet service providers in Bangladesh offer parental control features as part of their home broadband packages.
• Keep your ei77 login credentials private. Do not share your username, password, or any two-factor authentication codes with anyone, including family members.
• Log out of your ei77 account after every session when using a shared device or a device that minors may have access to.
• Enable password or biometric locking on your mobile device to prevent unauthorised access to any apps or browser sessions related to online gambling.

If you become aware that a minor has accessed or attempted to access the ei77 platform, please notify our support team immediately at [email protected]. We will investigate promptly and take all appropriate action, including account suspension and data deletion where applicable.

8. Getting Help & Support

If you believe that gambling is causing harm to you or someone you care about, please do not hesitate to reach out. Early intervention makes a significant difference to recovery outcomes. ei77's responsible gaming support team can be contacted at any time — all communications are treated with complete confidentiality.

Our support team can assist you with activating any of the responsible gaming tools described on this page, including deposit limits, time-outs, and self-exclusion. We can also provide signposting to external problem gambling support resources available in Bangladesh and internationally.

When reaching out, you do not need to have all the answers or a clear plan — simply starting the conversation is enough. Our team is trained to respond with understanding, without judgement, and with a focus on what is best for your wellbeing.

Remember: gambling at ei77 is intended to be an enjoyable and entertaining experience. We offer a wide range of games including live casino, cricket betting, and slots precisely because we want players to have fun in a safe and controlled environment. The responsible gaming tools on this page exist to help you stay in control — please use them whenever you feel they would be beneficial.