ei77 Frequently Asked Questions

ei77 accepts a valid Bangladesh National Identity Card (NID), passport, or driving licence for identity verification. For address verification, a recent utility bill or bank statement showing your name and address is sufficient. Documents should be clear, unedited photographs or scans uploaded directly through your account settings panel.

Standard KYC verification at ei77 is completed within 24 hours on business days. During peak periods — such as around Eid or major cricket tournaments like the BPL or T20 World Cup — processing can take up to 48 hours. You will receive an email confirmation once your account is fully verified.

To reset your ei77 password, click the 'Forgot Password' link on the Login page and enter your registered email address or mobile number. A secure reset link will be sent to your email within a few minutes. If you do not receive the email, check your spam folder or contact support at [email protected].

No. ei77 strictly permits only one account per person, per household, and per device. Creating duplicate accounts is a violation of our Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances or bonuses held within them.

To permanently close your ei77 account, contact our support team at [email protected] with the subject line 'Account Closure Request'. Withdraw any remaining balance before submitting the request, as closure is irreversible. If you are closing your account due to gambling concerns, we recommend activating self-exclusion first — see our Responsible Gaming page for details.

To deposit via bKash on ei77, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, confirm the transaction in your bKash app using your PIN, and the funds will appear in your ei77 wallet almost instantly. The minimum bKash deposit is ৳200.

bKash deposits on ei77 are processed in real time and funds are credited to your account within seconds of a successful transaction. If your deposit has not appeared after five minutes, take a screenshot of your bKash transaction confirmation and email it to [email protected] for immediate investigation.

The minimum withdrawal amount on ei77 is ৳500 for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum withdrawal cap for standard verified accounts, although very large withdrawals may require an additional verification step to comply with our security protocols.

ei77 processes withdrawal requests within 1 to 4 hours for fully verified accounts using mobile wallet methods such as bKash, Nagad, and Rocket. Bank transfers to Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank typically take 1 to 3 business days depending on the receiving bank's processing schedule.

ei77 does not charge any platform-side fees on deposits or withdrawals. However, your mobile wallet provider or bank may apply their own transaction charges — for example, bKash and Nagad charge a standard cash-out fee on outgoing transfers. Check with your payment provider for their current fee schedule.

Yes, Nagad is a fully supported deposit and withdrawal method on ei77. The process is identical to bKash: select Nagad in the payment section, enter your amount, and authorise the transaction in your Nagad app. Deposits are instant and the minimum amount is ৳200.

To place a cricket bet on ei77, navigate to the Cricket section from the main menu, browse the available matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures — and click on the market you want. Select your outcome, enter your stake in BDT, review the potential payout, and confirm your bet.

ei77 offers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs (over/under), first wicket method, innings totals, and live in-play betting. Coverage spans domestic Bangladesh cricket (BPL), Indian Premier League (IPL), ICC World Cup events, and major bilateral series involving the Bangladesh Tigers.

Yes. All slot games available on ei77 are sourced from licensed international game providers whose titles use certified Random Number Generator (RNG) technology. Each spin outcome is statistically independent and cannot be influenced by previous results, platform configuration, or bet size. Return-to-Player (RTP) percentages are set by the game developer and are published within each game's information panel.

Yes. The ei77 platform is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply visit ei77.app in your mobile browser and the site adapts automatically to your screen size. All game categories including slots, live casino, and cricket betting are accessible on mobile.

RTP percentages on ei77 slots vary by game and are determined by the game developer, not by ei77. Most titles from major providers available on the platform carry RTPs between 94% and 97%. You can find the specific RTP for any slot by clicking the information or paytable icon within the game interface before or during play.

ei77 periodically offers welcome bonuses for new players, which may include a deposit match bonus, free spins on selected slots, or a sports betting credit. The specific terms — including the minimum qualifying deposit, bonus percentage, eligible games, and wagering requirement — are published on the Promotions page within your ei77 account at the time of registration.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet your bonus amount before any winnings derived from it become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in qualifying bets before you can withdraw bonus-derived winnings. Full terms apply to each specific promotion at ei77.

Yes. All ei77 bonuses carry an expiry date, which is specified in the individual promotion's terms and conditions. Typically, welcome bonuses and free spin offers must be claimed within 7 days of being issued and wagering requirements must be completed within 30 days. Expired bonuses and any associated winnings are forfeited automatically.

ei77 rewards regular players through an ongoing loyalty programme where activity earns points that can be redeemed for bonus credits, free spins, or withdrawal boosts. Higher-volume players are invited to ei77's VIP tier, which includes personalised account management, faster withdrawal processing, higher deposit limits, and exclusive seasonal promotions around events like Eid and Pohela Boishakh.

Whether a bonus can be used on cricket betting depends on the specific promotion's eligible game categories. Sports-specific promotions at ei77 are always usable on cricket markets. General casino bonuses may be restricted to slots and table games. Check the individual promotion's terms inside your account to confirm which game types count towards wagering for that offer.

ei77 employs industry-standard 256-bit SSL encryption across all pages and transactions, ensuring that your personal data and financial information are protected in transit. Account access is secured by password authentication with optional two-factor verification. All player funds are held in segregated accounts, separate from operational funds.

ei77 operates as an international online gaming platform. Players in Bangladesh access the platform under their own responsibility and are advised to familiarise themselves with the applicable local regulations in their jurisdiction. ei77 does not make representations about the legal status of online gambling in any specific country and recommends that players seek independent legal advice if they are uncertain.

The minimum age to register and play on ei77 is 18 years old. This rule is absolute and applies to all players regardless of location. ei77 carries out age verification checks during the KYC process and reserves the right to suspend any account where there is reasonable suspicion that the account holder is under 18.

To self-exclude from ei77, go to Account Settings, select the Responsible Gaming tab, and choose your preferred exclusion period: 1 month, 3 months, 6 months, or permanent. Self-exclusion takes effect immediately upon confirmation. Alternatively, email [email protected] with the subject 'Self-Exclusion Request' and our team will process it within 24 hours.

Yes. ei77 allows you to set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of your account settings. Once a limit is set, it takes effect immediately and cannot be increased for 7 days — this cooling-off period is intentional, giving you time to reflect before raising any limit. Decreases to limits apply instantly.